Please contact us at firstname.lastname@example.org with any questions you may have. We always respond asap and always within 24 hours. Alternatively call us on 07840 047929 or use our contact form which you will find under the page 'Contact Us' here is where all of our contact details are.
Yes, all of Wagytail’s products are available for trade. http://www.wagytail.com/trade-accounts.htm
If you wish to pay by BACS please email us with what you would like to order and we can give you the bank details.
Wagytail aims to dispatch all deliveries within 1 to 2 days. Items that are made to order may take a little longer. These however, will be dispatched no later than 4 days after order. Please do not hesitate to contact us if your order is time sensitive.
Please allow an extra working day for deliveries over Bank Holidays and during busy periods, such as Christmas. These delays are unfortunatly out of our control.
If you have any special delivery requirements please contact us at email@example.com to make us aware of these.
All UK deliveries are charged at a rate of £3.50 and sent Royal Mail 1st class or recorded delivery depending on the value of the order. Internation orders are priced depending on the location
UK - Flat rate of £3.50
EU - Flate rate of £5.50
Rest of the world - Flat Rate of £8.50
If you would like an order sent Next Day Delivery then please email us at firstname.lastname@example.org immediately after placing the order.
Yes all of our products are posted worldwide. Please select the correct currency at the checkout when buying.
If you wish to return a product that you have brought from Wagytail, for whatever reason please contact us at email@example.com within 14 days and we will be happy to offer a refund (please note delivery costs are not refunded) or an exchange. All returned products must be sent back in the condition you received them, with all labels attached, in their original packaging and free from hair. We will only accept returns if the product is in a re-sellable condition. On returning the product please include a note with your name, address, details of reason for return and date of original purchase. This helps us speed up the refund/exchange process. When returning the product we suggest you obtain a proof of postage or return via recorded post. We cannot accept responsibility for any items that get lost in transit back to us.
We're currently on maternity leave at Wagytail. We will be back up and running some time during March.
Trade customers - please email us at firstname.lastname@example.org if need be.