Wagytail aims to dispatch all deliveries within 1 to 2 days. Items that are made to order may take a little longer. Please do not hesitate to contact us if your order is time sensitive.
Please allow an extra working day for deliveries over Bank Holidays and during busy periods, such as Christmas. These delays are unfortunatly out of our control.
All UK deliveries are charged at a rate of £3.50 and sent Royal Mail 1st class or recorded delivery depending on the value of the order. International orders are priced depending on the location.
UK - Flat rate of £3.50
EU - Flate rate of £5.50
Rest of the world - Flat Rate of £8.50
Please check that the address you enter is correct. We do not hold any responsibility for orders sent to incorrectly entered addresses. Refunds or items resent will only be issued once the original has been recieved back to us. Thank you for your understanding.
If you wish to return a product that you have brought from Wagytail, for whatever reason please contact us at firstname.lastname@example.org within 14 days and we will be happy to offer a refund or an exchange (please note delivery costs are not refunded). All returned products must be sent back in the condition you received them, with all labels attached, in their original packaging and free from hair. We will only accept returns if the product is in a re-sellable condition. On returning the product please include a note with your name, address, details of reason for return and date of original purchase. This helps us speed up the refund/exchange process.
When returning the product we suggest you obtain a proof of postage or return via recorded post. We cannot accept responsibility for any items that get lost in transit back to us.